Users of HR services and their needs

Users of HR services and their needs One of the HR users for an organization is line manager. The line manager basically observed the activities that are associated with services and products. The duties of line managers are staffing, ensuring health and safety of employees and supervision of manufacturing plants. The need of line manager is the timely services of the manufacturing plants. Their monitoring work will reduced. They are also responsible in hiring staff. Another need of line manager is that the company will organize certain training session for the employees. These sessions will increase the efficiency of employees and line managers can easily supervise them. The employees are main asset for an organization. An employee needs good working environment where there is no discrimination between the employees and where they feel secure. Another need of employees is that they will be awarded with some rewards like praise, bonuses and promotion. These methods will motivate them to work more efficiently. Another HR user is potential employees. The success of any organization is depends on the potential employees. The potential employees demand flexibility at work. Employees should be allowed to choose their working hours according to their efficiency. The other demand of potential employees is that they are allowed to work from home if there presence at the company is not necessary. (user of HR services and their needs) Identify and prioritized conflicting needs The needs of the employees and managers with the organization are different. It is not possible for an organization to fulfill each and every demand and needs of the employees. This will leads to the degradation in the performance of the employees. Now it become necessary for an organization to identify and prioritized the conflicting needs according to the performance of employee and welfare of the company. The employees need such an environment at organization where there is no discrimination on the basis of religion, caste and region and where they can communicate comfortably. This need of employees should be prioritized first and make such rules and regulations to create such environment so that there performance level will increase. The priority should be given to those needs which help the organization to achieve its goal and the needs which are beneficial for most of the employees. It should not be done on individual basis whether he is a manager or an employee. The employees also need that they should be awarded with some bonuses and incentives according to their work. This demand of employees is beneficial for all the workers and because of this their performance level will increase. This need should be prioritized first because it helps in gaining companyà ¢Ã¢â€š ¬Ã¢â€ž ¢s goal. The employees also demand that company should apply flexibility at work. According to the flexibility at work, the employees and managers are allowed to choose their working hours according to their stamina. This demand will increase the efficiency of the employees and give benefit to the organization. The organization should conduct the performance review. It is an in depth and more formal way to identify job related needs of an employee. According to the review the company is able to design such policies which will fulfill the needs of the maximum employees. An organization can also use the motivation inventory which will be used to identify needs of employees. They should also arrange various training session and meeting where the employees can discuss their needs and demands with the human resource managers. These sessions helps the managers to identify common needs and which need should be prioritized first. At the time of job interview, the manager should ask certain question which will uncover their needs at the workplace. These questions will help the organization to indentify those employees who can work at vigorous condition and with limited resources at the time of emergency. Another to indentify the customer need is effective communication. The effective communication between employees and managers are important because most of the problems and needs can be resolved just by communication. The employees also demand the better health facility at the organization. The priority should be given to this need also because the employee who has good health can work more efficiently and quickly. This will save the time of both workers and organization . (identify conflicting needs) Methods of communication The effective communication between employees and managers plays a vital role in the progress of an organization. Communication at workplace should be organized in the systematic manner like other activity. Top management is responsible for the successful communication at workplace. The main link in any method of communication is line supervisors and managers. Ineffective communication by line managers causes poor performance. The method of communication used for line managers is direct communication. The advantage for this method is that the line managers become more aware about the needs and problems of their employees. According to the needs of employees, they can easily plan the working schedule. Various training session and meeting should be organized by an organization so that the employees can easily communicate with their managers directly on different issues. The communication must be concise, easily understood and clear. Sometime, the employees force their line managers to accept their needs even they are not useful for an organization. In direct communication, there is no written proof for any communication and because of this a person can not claim anyone at the time of any problem. Team briefing is another method of communication. The mentor of the group provides their employees with new information so that they the employees can ask any queries and discuss any problem. In this method the employees can easily cover all the important area. It is very time consuming and these session should be organized at regular interval. Another method of communication is electronic media. Electronic media helps in delivering important information cheaply and quickly. The employees can search any information on the website of their respective organization. The information through this method can be delivered at fast speed without any face to face contact with each employees and at one time information can reach too many employees. This method will save the time of both employees and management. The disadvantage of this method is that the information can not be delivered at the time of any technical problem or system crash problem. The employees also send their problems or any suggestion through email. Another method of communication is written document. Every organization has its own employee handbook which has information related to job. The employees are provided with this handbook so that they can aware of rule and regulation of an organization. The performance report of an employee is prepared in written document. This report will help the employee to analyze his performance and try to improve it. Newsletter and journals are another method of written document. These provide information to the employees on the regular basis about the company. It contains large amount of personal and social information. The aim of notices is to bring the attention of the employees, matter of specific interest and general information. Individual letter is a method of communication which ensures that the specific information is reached to the specific employees and targeted group. The advantage of the written document method is that the company has legal documents of information and because of this nobody will claim for any damage. It is also beneficial for those employees who has a part time job and who work from home. The disadvantage of this method is that it is very time consuming and sometime document get misplaced due to some human mistake. (method of communication)